Better Days Counselling is committed to complying with the terms of the General Data Protection Regulation (GDPR) and to the responsible and secure use of your personal data. Better Days Counselling has a legitimate interest in processing personal data in order to provide counselling services. The purpose of this statement is to let you know what personal information Better Days Counselling collects and holds, why we collect this data, how long it is kept and your rights over your personal data. Better Days Counselling is registered with the Information Commissioner’s Office (ICO), reference C1446089.

1. Information about you

We collect personal information from you when you enquire about our counselling services in order to set up an initial appointment. This information includes contact details, your availability and other relevant personal information. Once a client finishes counselling, all data regarding their counselling is stored securely for 7 years and then destroyed.

2. Our use of this information

Your personal information will be used only to provide you with our services and to give you information relating to our services. We will not share your personal details with any other person or organisation without your knowledge and permission, unless there is a legal requirement, if there is a child or adult safeguarding issue, or a perceived risk of harm. A breach of confidentiality is when a person shares information with another in circumstances where it is reasonable to expect that the information will be kept confidential.

3. Security

We will take all reasonable precautions to prevent the loss, misuse or alteration of information you give us. Communications in connection with this service may be sent by e-mail. For ease of use and compatibility, communications will not be sent in an encrypted form unless you require it and give us permission to communicate with you in that way. E-mail, unless encrypted, is not a fully secure means of communication. Whilst we endeavour to keep our systems and communications protected against viruses and other harmful effects, we cannot bear responsibility for all communications being virus-free.

4. Your rights over your personal data

If you would like to see the information we hold about you, or would like to correct, update or delete any records, please email us at contact@betterdayscounselling.com. If you have any concerns about our use of your data, please do contact us. We will do our utmost to resolve any concerns you have, but if these are not resolved to your satisfaction, you may choose to contact the ICO.